Wtw Global Delivery And Solutions WTW – Gurugram | Scheduled Interview For Pension Admin on 24th May Recruitment 2024
- Posted by admin
- Posted on June 7, 2024
Job description
| Face to Face Scheduled Interview Day on 24th May at WTW – Gurugram Office |
We at WTW are conducting a Scheduled Interview Day for experience candidate in US or Canada – Pension Admin (Backend-Operations Role (Non-Voice Process)) Team.
If you are willing to pursue your career in Backend-Operations Role (Non-Voice Process) and have excellent communication skills then this is a good fit opportunity for you.
Mandatory to Know
Only Scheduled Candidates with Interview Invite will be Allowed in Office Premises.
This is not a Walk-In Drive.
US or Canada – Pension Admin (Senior Advisor/Analyst) Role:
Interview Location: 7th Floor Emaar Capital Tower-II Near Guru Drona Charya Metro Station Gurgaon, India (Only Scheduled Candidates will be Allowed)
Interview Time: Will be shared Post Shortlisting
Reference & Contact Person – Manish Singh
Job Description & Apply Link – https://eedu.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/202401323/?utm_medium=jobshare
Experience Range – Relevant 2+ years with Mandatory Pension OR Life-Insurance Domain Experience (Anyone in Pension or Life-Insurance)
Work Location – Gurugram and Mumbai
CTC Budget – Depends on your experience and Level you will get shortlist
Work Mode Hybrid (Post Training) (Hybrid Nature – Only 1 Week from Office Post Training)
Work Shift Timings Evening 6:30PM to 3:30AM
Education or Skills Required – Full Time Graduates with US OR UK OR ANZ OR Canada Pension or Life Insurance Domain Experience & Strong written and verbal communication skills
Interview Process – L1 Interview -> L2 Interview -> HR Interview
Job Summary –
Excellence
Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).
Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
Producing daily / weekly / monthly / quarterly managerial / Executive reports on key activities wherever required
Providing support to the Horizontal / Vertical team on activities where required, including ad-hoc data analysis, automation, or general assistance on specific projects
Work with the team leads to ensure that the clients needs are met within the appropriate timelines
Deal with queries and requests by the use of standard letters and reference to procedures.
Recognise and fix potential problem and potential complaint cases and procedures.
Monitor own workflow to ensure service levels are achieved.
Manage queue, own processes & participate & additional transition activities along with prioritising and managing own workload
Accurately perform manual calculations.
Know and live the firms values.
People
Assist the wider team in more complex / project work when required.
Accountable for own development, identifying and raising any learning needs with Administration
Co-ordinator
Help grooming junior colleagues & bring them up to the speed with regards to process knowledge
Support colleagues for holiday cover and workload peaks.
Update and maintain skills matrix.
Clients
Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
Develop knowledge of clients pension schemes.
Work with leaders & onshore/ offshore stakeholders to meet of operations deliverables
Build and maintain a good relationship with the clients.
Be a point of reference for standard automated cases.
Deal with all communications within defined quality and service standards.
Financial
Ensure timely completion of timesheets.
Ensure chargeable hours targets are met.
If you feel you are right fit for the role and available to meet us face to face on 24th May. Then, Please feel free to reach out on manish.singh2@wtwco.com and apply on https://eedu.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/202401323/?utm_medium=jobshare to schedule your interview.
Looking forward to meet you on 24th May at our Gurugram Office.
Role: Customer Advocacy
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
WTW Global Delivery and Solutions India Private Limited 7th Floor Emaar Capital Tower-II Near Guru Drona Charya Metro Station Gurgaon, India 24 May , 12.00 PM – 8.00 PM