Job description :
Requirements – Associate (Process: UK HR Operations)
Work Experience – 24-36 months (Immediate joiners required)
Summary :
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLAs defined in the contract.
Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience – Any/Basic MS Excel ,
Category – Back office/Data handling or data management ,
Working Conditions – Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
Service Agreement – Applicable for 1 year (Mandatory)
Education Skills – Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM.
a. 2023-2024 graduates without original university provided hard copy are not allowed.
b. Any technical graduates are not allowed.
Work Location – ( Airoli )
Walk-in date: 4th Sep, 2024 .
Time: 12:30 pm – 2 pm ,
Venue: Raheja Mind Space, East Tower No. 7, Opp. Airoli
Railway Station, Airoli, Navi Mumbai .
Mandate to carry hardcopy of resume, your original ID Card (Aadhaar and PAN) .
