Wipro Noida Walk-in drive For Processor (Back End Operations)Wipro Noida Walk-in drive For Processor (Back End Operations)
Job descriptionRequired profiles:
Experience : 0- 3 years work experience in back office/BPO/Customer Service or similar transaction processing.
Shift Timing : 5.30 pm to 3.00 am IST (Only fixed shift /Mon-Fri) Work from Office on Day 2 Onwards.
Location should be in hiring zone .
Service Agreement: Yes (12months)-penalty -75000.
Education : Only arts and Science except computer bases graduates.
Mention Himanshi on top of your Resume .
NO BE/BTECH will be eligible for this hiring & we will not consider their application
Job Role & Responsibilities:
The Processor (Team Member) is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.Consulting Skills, Client Knowledge And Client Service:Prioritizes work as required in order to effectively respond to client needsDemonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashionEnsures knowledge of client plan provisions and supporting documentation is current and updatedFollows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targetsParticipates & contributes in daily huddles and status meetingsEnsures on-time and accurate delivery of all tasks as per Service Level AgreementsAdaptability and Flexibility, Coaching and Recognition, Cross-cultural CompetenceDelivers on new/ adhoc tasks in order to meet client/ internal goals promptlySeeks and accepts feedback from coaches & mentors to enhance knowledge and capabilitiesCreates/ updates SOP where and when required . Work with other supporting groups to enhance procedures and eliminate wastage.
Communication and Excellence:
Excellent communication skills (Oral, written and listening ability).Shares information and write and speak conciselyExcellent understanding of the organization’s goals and objectives.Takes ownership and responsibility for work assigned.Highly Self Motivated and a team Player
Interview rounds:
HR ConnectOnline Assessment ( Gate Assessment )Managerial Round.
Role: Non Voice – OtherIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Non Voice
Time and Venue3rd June , 10.00 AM – 1.00 PMNoida: (Non-SEZ) Tower – A, Plot No – 6, Tech Boulevard Park, Sector -127, Noida – 201301, Uttar PradeshContact – HIMANSHI
