1 – 2 years
Not Disclosed
Bengaluru,Karnataka
Time and Venue
29 December , 10.00 AM – 1.00 PM
Bangalore: JP Nagar Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078 Landmark: Near Sindoor Convention Hall
Job description
Greeting from Infosys BPM Ltd.,
We are hiring for Service desk skill and please walk-in for interview on 29th December at Bangalore location.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-169983
Interview details
Interview Time: 10 AM till 1:00 PM
Interview Date: 29th December 2023
Interview Venue:
Bangalore:
JP Nagar Infosys BPM Limited.,
#785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,
Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078
Landmark: Near Sindoor Convention Hall
Things to remember while entering the campus:
Please wear masks, & follow Covid protocols
Documents to Carry:
Carry 2 Copies of print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description for your reference:
Service Desk
Job Description
Work experience on International Service Desk (Voice/ Chat)/ Technical support with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams
Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
Aware of current role SLA and Metrics handled
Talents should be based out of Pune
Work from Office is mandatory, No option of hybrid and WFH
Flexibility to work in 24*7 Shifts is mandatory
Citrix experience is mandatory
Responsibilities:
To participate in an on call rota, providing a 24 hours, first line support service to users.
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
Update incidents with detailed and relevant information in a timely and effective manner;
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
Escalate an incident or troubleshoot tickets according to the company escalation processes;
Ensure Customer Service Level Agreements are met or exceeded;
Respond to customer enquiries in a timely and efficient manner;
Ensure appropriate documentation of the interaction on the customers account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Ensure customer/user confidentiality and data protection at all times
We are looking for candidates with atleast 1 Year experience. Talents should have graduation completion certificate and mark sheets for onboarding.
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Recruitment team.
Role: IT Support – Other
Industry Type: BPO / Call Centre
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: Any Graduate
