1 – 2 years
Not Disclosed
Pune,Maharashtra
Time and Venue
29 December , 10.00 AM – 1.00 PM
Pune No. 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi phase 1, Pune 411057
Job description
Greeting from Infosys BPM Ltd.,
We are hiring for Customer support skill and please walk-in for interview on 29th December 23 at Pune location.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-169983
Interview details
Interview Time: 10 AM till 1:00 PM
Interview Date: 29th December 2023
Interview Venue:
Pune
No. 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1,
ground floor, Hinjewadi phase 1, Pune 411057
Things to remember while entering the campus:
Please wear masks, & follow Covid protocols
Documents to Carry:
Carry 2 Copies of print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description for your reference:
Role Designation
Customer Support Executive
Position Summary
Provide 1st level support on general enquiry, activation, provisioning and fulfillment queries and ensuring the maximum availability, performance and utilization of knowledge and information systems.
Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
Required skill set
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
Display ownership and accountability
Quickly build trust and confidence with customer
Own and resolve customer issues efficiently, effectively and empathetically
