Job description
Role & responsibilities
1. Analyze and solve customer queries through calls.
2. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.
3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
6. Provide splendid customer services to customers in a friendly and courteous manner at all times.
7. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
8. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
Preferred candidate profile
1. Should possess excellent verbal and written english communication skill.
2. Should be customer oriented and team oriented as well.
3. Fresher/Experienced can apply(0-3 years).
4. Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR)
5. Undergraduate: Freshers are not eligible.
6. Candidate should be okay with Work from Office role.
7. Should be comfortable with night shifts
Perks and benefits
1. Annual Package would be in the range of 3.3 to 3.60 Lpa.
2. Cab Facilities.
3. Medicare Facility(free online consultation with Doc)
Interested Candidates can come for Walk-in directly
Venue: Telus International, UG Floor, Tower 6, Candor Tech Space, Noida Sector 135, Uttar Pradesh-201304.
Date: 20th May to 24th May, 2024.
Timings: 12 to 4 PM.
Documents Required: Any one Identity Proof and a hard copy of your resume.
Role: Other
Industry Type: IT Services & Consulting
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Telus International, UG Floor, Tower 6, Candor Tech Space, Noida Sector 135, Uttar Pradesh-201304 20th May – 24 May , 12.00 PM – 4.00 PM
