Job description
Role:-
The Repair Service Attendant role is responsible for providing upbeat customer service as a contact center representative to assist with high-speed internet customers. Troubleshoots service-related issues including hardware and software configurations. All contacts are inbound and are technical support cum sales.
Responsibilities:-
Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Schedules a technician dispatch for on-site service calls when necessary.
Escalates appropriate technical issues to upper-level technical support when needed.
Preferred Candidate Profile:-
Need minimum 1 year of experience in international chat profile.
Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting
UG/Graduates can apply.
Excellent communication skills
Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues
Should have experience in upselling of products.
Should be comfortable working in 24*7 Working Environment.
Graduation not required.
Rotational shifts & Rotational week offs.
Maximum 6 months of gap from last organization
Perks and Benefits:-
1. Pick and Drop facilities.
2. Medicare Facility(free online consultation with Doc)
3. Variables based on performance.
Role: Technical Support – Non Voice
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
Telus International, UG Floor, Tower 6, Candor Techspace, Noida Sec 135, Uttar Pradesh 26 May , 12.00 PM – 4.00 PM
