Job description
Job description
*Note – Only Immediate joiner’s and Fresher or Experience in Service desk or Technical support role in international Voice process can apply. English communication should be very good.
Preferred candidate profile
Level I Service Desk Technician Responsibilities
Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, Software)
Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred. Perform post-resolution follow-ups to help requests or incidents.
Research issues and resolves technical problems.
Creating/updating knowledge articles and support processes functions.
Preferred candidate profile
Qualifications
Any Graduate, Diploma, IT education or comparable IT professional experience
Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
Exceptional ability to multitask.
Exceptional ability to adapt and learn new platforms and skills on the fly.
Exceptional sense of urgency
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
Good to have ITIL Knowledge
Graduate from an accredited institution or Under-graduate with relevant technical experience
Previous customer/technical support or technology experience
Flexibility to work in a 24*7 environment is mandatory.( Night Shifts)
Working Days: Rotational off
Recruiter name
Sonali N
Yash G
Tech Mahindra
Rajiv Gandhi infotech Park Hinjewadi Phase 3, Plot Number 1, Gate Number 2, Pune
Walkin time
12.00 PM – 3.00 PM
Perks and benefits
Role: Technical Support – Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Tech Mahindra Rajiv gandhi infotech Park Hinjewadi Phase 3, Plot Number 1, Gate Number 2, Pune 13th May – 22nd May , 9.30 AM – 5.30 PM
