Walk-in Interview for the role of Assistant Manager in TATA Capital Ltd
Starting from 22 July 31st July 24 (Not on Sundays & 1 & 2 Saturday)
Job Description-
Education Qualification- Any bachelors degree
Relevant Experience- 1 to 3 Years in Team Handling
Preferred Experience – Previous experience as Email Supervisor/TL role (preferably NBFC/Bank email process)
It will be Permanent on role job of TATA Capital
Skill Set Required-
Manage a wide variety of task – Multi Tasking
Ability to develop a step-by-step process from targeting the problem to developing a solution
To develop highly effective team that is built upon consensus, effective training and relationships – Interpersonal Skill
Able to balance heavy workload within stipulated timelines while managing team member performance
Primary Responsibilities
Manage a team of email support agents and ensure they comply to company policies and procedures.
Monitor and review their emails to ensure quality results and first time solution.
Manage and monitor daily/weekly/monthly response TAT adherence.
Cascades and trains agents on products and processes
Resolves customer queries/requests/complaints in a timely and professional manner
Conduct daily shift briefs and agent 1:1 session to provide real time feedback
Hands on experience using Salesforce.com is a bonus
Willing and able to work in a fast-paced environment
Interview Time: 11am to 4pm
Interview Mode: Face to Face
Regards,
Khadija Mulla (9004325061)
Human Resource (mkhadija.cbsl@tatacapital.com)
TATA Capital Ltd
