Time and Venue
16th July , 10.00 AM – 5.30 PM
Shadowfax 1st Floor Appek buliding 93/A, 4th B Cross, 5th Block Koramangala Bengalore, Karnataka 560095
Contact – Dhriti
Roles & Responsibilities:
Rider Management
Providing training to rider partners & grooming
Conducting huddle for rider partners on daily basis
Managing & monitoring the performance of each rider to improve their performance
Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
To drive discipline of the safety & hygiene of rider partners
Workforce Management
Rider Attrition & attendance management
Managing the performance of TLs in hub- providing feedback & inputs for improvement
Ensure Career Progression for the TLs working in your hub
Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
Managing & clearance of pendency shipments present in the hub
Responsible to delivery shipments within TAT- D0, D1, D2, 6+D
Inventory Reconciliation
Check the dashboard frequently for reconciliation of shipments done by TLs
Ensure 100% Inventory Reconciliation on daily basis
Identify the short or excess shipments in the hub
Take action on any kind of fraud or theft of shipment
Hub Layout Management
Bifurcation of the hub according to the hub activities
Implementation of 5S in hub for maintaining the hub layout
Ensuring that FIFO is done in a designated space
Designated space of internet, housekeeping, stationery, shipments & inventory
Maintaining good relationship with the owners & neighbors
Escalation Management
Managing the LH/DC volume & vehicle escalations
Resolving Rider Payout issue
IT, stationery, inventory issue to be managed
Managing the escalations raised against the hiring
Customer Escalation management within TATCCTV footage to be shared with the DC team for short/excess shipment
Sharing call recordings for MDND cases
Operational Excellence
Cash Management (Petty Cash & COD)Loss Management (Damage/Product Swap/Potential Loss)Hub Open House Activity (Weekly or Monthly)Reducing the fake remarks
Closure of MDND cases
Control on Delivered to cancel shipments
Daily reconciliation & depositing of COD amount
