Job description
Greetings,
Ienergizer is a Dynamic and innovative organization. We are seeking a motivated and experienced Team Leader to join our growing team and help us achieve our goals.
The team leader will be responsible for managing and guiding a team of customer service.
Requirements :-
Overall 1 year Experience in Call Centre as Team Leader .
Must be a Graduate.
Good communication skills.
BPO Experience.
Roles & Responsibilities :-
Leadership and People Management: Motivating and managing a team, setting goals, and providing support.
Enhanced Communication Skills: Clear and diplomatic communication with upset customers and internal stakeholders.
Problem-Solving Skills: Handling team issues and customer complaints.
Coaching and Development: Providing feedback and training to team members.
Decision-Making: Making timely and effective decisions.
Expert Conflict Resolution: Handling escalated cases with authority and calmness, and coaching team members on these skills.
Empathy and Emotional Resilience: Maintaining composure under pressure and supporting team members emotionally.
Strategic Problem-Solving: Identifying root causes of escalations and implementing long-term solutions.
walk-in interview :
Ienergizer IT services Pvt Ltd, Weikfield IT citi Infopark, Sakore nagar, viman Nagar, Pune.
vascon weikfield, Behind Hyatt Hotel, Upper ground floor.
Call HR Ajit : ( 9975000264 ) .
