As a Customer Service Associate, You Will
Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web chat and email based communication tools.
Contacts can be from customers or shoppers
Responsible to save customers from deactivating their subscription of services & respond to other types of inquiries
Responsible for receiving high volume of incoming Chat conversations and responding to inquiries in a manner that meets quality and performance standards
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
Ensure policies and procedures are followed
As a Customer Service Associate , You Have
Above average written communication skills
Learn and retain a thorough working knowledge of all existing and new process and procedures
Achieve assigned Key Performance Indicators
Perform other duties as assigned
Flexible to work for rotational shifts, night shifts & graveyard shifts
Perks and Benefits:
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Exceptional rewards and recognition program along with engaging employee activities
2 way transportation both pick up & drop
Performance-based incentive plans
5 working days with 2 week offs
100% Work from Office(Hyderabad)
Note – Candidates who already gave an interview in the last 60 Days are not Eligible.
NOTE: IMMEDIATE JOINERS ONLY
Interested candidates please share your resumes on the below WhatsApp number(Do not Call)
Time and Venue
20th July – 21st July , 11.00 AM – 4.00 PM
Intouch CX, Building No: 2A, Raheja Mindspace, Madhapur, 500081 (View on map)
Contact – Bhavana ( 9701671167 )
