Job description
About
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world's most innovative brands. IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America's Best Large Employers for 2022 and a Top Employer for New Grads.
We are hiring for the International Chat Process – Immediate joiner only(Customer support)
Job description
Roles and Responsibilities :
The agent has to Support through Chat for Chat support
The agent has to respond to customer complaints in a professional manner
The agent has to resolve complaints successfully in accordance with established guidelines The agent should have the ability to build rapport with the customer
The agent should have the ability to overcome objections and ask for business Role & responsibilities
Preferred candidate profile
Must be a Graduate or Undergraduate ( No Pursuing Candidate)
Minimum understanding of Customer Service & should have a minimum of 6 months of experience in an International Chat or Voice support role
Freshers with excellent verbal and written communication skills can also apply
Should be flexible to work for both Voice and Chat support
Immediate joiners are preferred
100% work from the office
Willing to work 24-7 shifts (Night Shifts/ Late Night Shifts and rotational shifts)
Perks and benefits:
We will provide both ways free transportation up to (a 30Kms radius or as per the Hiring limits)Work Location: Hyderabad (Kokapet or Raheja Mind Space) Incentives based on performance.
Interested candidates reach out the below recruiter.
B Sanjana
9059405723
Role: Chat Support
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
2A, Raheja Mindspace IT Park, 4th & 5th Floor, Maximus Towers, HITEC City, Madhapur, Telangana 500081 31st May – 1st June , 9.30 AM – 5.30 PM
