We are hiring for Service Desk in Pune, please walk-in for the interview on 2nd, 3rd and 4th September 2024 at Nagpur
Interview details:
Interview Date: 2nd, 3rd and 4th September 2024
Interview Time: 10 AM to 1:00 PM IST
Address of the Interview Venue:
Location: Nagpur
Event Venue Address:
Infosys limited
Nagpur SEZ , Co- Developer Plot No:7 , Sector Special Economic Zone Mihan Notified area , Incubation Center Ground Floor Nagpur, Maharashtra 441108
Please find below Job Description for your reference:
Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune)
Role: Service Desk – Voice
Shift: 24/7
Location: Pune (Work from office)
Experience: 1 – 3 Years
Job Description
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customers time
Good time management, ensuring all contacts with customers add value
Work from Office
Must to adhere and non-negotiables:
Excellent in communication
Need to work on US shift timings.
Need to complete specific and dedicated training programs set by the client.
24*7 , flexible shifts
100% WFO , no hybrid
Must Have:
Excellent communication skills
Ready to work in 24*7 shifts, work from office in Pune
Full time education of 15 years
For Service Desk :: Knowledge/Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory is required
Documents to Carry:
Carry a print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance
