We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills and some technical experience, ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction.
Key Responsibilities:
Provide first-level resolution to the customers
Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
Build rapport with customers through active listening, effective communication, and attention to detail.
Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
Document and track customer interactions and technical issues in the service management system.
Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Required Skills and Qualifications:
Experience Previous experience in customer service. Experience in the telecom industry is preferred.
Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly.
Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.
Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.
Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.
Problem-Solving: Strong objection handling skills and attention to detail in addressing customer concerns.
Team Player: Ability to work collaboratively within a team and contribute to a positive work environment.
Upskilling: Willingness to participate in upskilling and training programs to improve service delivery.
Must adhere to and non-negotiables:
Need to work on US shift timings.
Need to complete specific and dedicated training programs set by the client.
Need to complete successfully training within specific timeframe
Preferred Qualifications: Any Graduate
Additional certifications in customer service/upskilling
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A supportive and dynamic work environment.
Continuous learning and upskilling opportunities.
Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Documents to Carry:
Carry a print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance
Interview details:
Interview Date: 3rd and 4th July 2024
Interview Time: 10 AM to 1:30 PM IST
Event Venue Address:
Infosys Limited,
Plot No. 1, Pune, Phase 1, Building-1,Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Taluka Mulish Pune, Maharashtra 411057
Experience : 1 – 2 Years
