Greetings from Infosys BPM Ltd.,
If you are passionate about gaming, customer service, and technical problem-solving, we encourage you to apply and join our dynamic support team!Greetings from Infosys BPM Ltd.,If you are passionate about gaming, customer service, and technical problem-solving, we encourage you to apply and join our dynamic support team!
Looking for immediate joiners for our Technical Support Gaming Process at Hyderabad. Interested candidates can walk-in for an interview on 3rd or 4th July 2024 in JP Nagar, Bengaluru
Gaming Industry Experience is mandatory for this role.
Work location for this job role is in Hyderabad
Note: Please register your application before attending the walk-in, use the below link to apply and register your application. Mention Candidate ID on top of the Resume.https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-184537
Interview details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 3rd and 4th July 2024
Interview Venue: Infosys BPM Limited.
#785, Ground Floor Axis Sai Jyoti,15th Cross 100 Feet Road,
Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078
Land Mark : Sindhoora Convention Center
Documents to Carry:
Carry a Copy of print out your updated resume. Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).
Job Description for your reference:
Work Location: Hyderabad
Education Qualification: Full-time graduation / Post graduation
Shifts: Night Shifts
Experience required: 1 to 4 years in gaming support process.
Roles and Responsibilities: As a Phone and Chat Agent, you will play a crucial role in providing exceptional customer support to the Gaming users. Your primary responsibilities will involve assisting customers via phone, and chat, addressing and resolving technical issues related to the Gaming services and products.
Key Responsibilities:
1.Technical Support:
Provide technical assistance to customers via phone, email, or chat. Troubleshoot and resolve technical issues promptly. Assist customers in setting up and configuring Gaming device hardware and software.2. Product and Service Information:
Educate customers about the products, services, and features. Provide detailed information on subscription plans, game titles, and additional offerings. Guide users through troubleshooting steps and self-help resources.3. Documentation and Ticket Management:
Create and maintain support tickets for customer interactions. Document all interactions accurately in the CRM system. Ensure timely follow-up and resolution of open tickets.4. Quality Service Delivery:
Deliver high-quality customer service by demonstrating excellent communication skills and technical expertise. Meet or exceed specified service level metrics for response time and issue resolution. Handle both basic and complex inquiries professionally and efficiently. Additional Skill Set:
1. Customer-Centric Attitude:
Passion for helping customers and resolving their issues. Patience, empathy, and active listening skills2. Technical Proficiency:
Familiarity with gaming consoles, games, and services. Ability to troubleshoot common technical problems3. Communication Skills:
Clear and concise verbal and written communication. Ability to explain technical concepts to non-technical users.4.Problem-Solving Abilities:
Analytical mindset to diagnose and resolve issues effectively. Adaptability to handle diverse customer scenarios.5.Team Player:
Collaborate with colleagues and cross-functional teams. Willingness to learn and stay updated on console related developments.
Additional Information:
This position requires working in permanent night shifts.
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Talent Acquisition Team
Time and Venue
3rd July – 4th July , 9.30 AM – 1.00 PMInfosys BPM Limited. #785, Ground Floor Axis Sai Jyoti,15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078 Land Mark : Sindhoora Convention Center
