Job description
Greeting from Infosys BPM Ltd.,
We are hiring candidates for Service Desk – Senior Technology Support. Please walk-in for interview on 30th or 31st May 2024 at Gurgaon.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.
** WORK LOCATION WILL BE AT PUNE.
Interview details:
Interview Date: 30th and 31st May 2024
Interview Time: 10.00 AM till 1:00 PM
Interview Venue:
Infosys limited
Building no6 7th floor tower B, DLF Cyber city Gurgaon-122002
Please find below Job Description for your reference:
Work Location: Pune
Skill – Service Desk
Education – Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science
Experience – 1 – 2 Years
Shift: 24/7 Shift
Work from office.
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customer's time
Good time management, ensuring all contacts with customers add value.
Work from Office
Documents to Carry:
Carry a printout your updated resume.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Recruitment team.
Role: Technical Support – Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Infosys limited Building no6 7th floor tower B, DLF Cyber city Gurgaon-122002 30 May – 31st May , 10.00 AM – 1.00 PM
