Job description :-
Job description :
Greetings From Intouch CX
About Intouch CX:
Intouch CX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the world’s most innovative brands.
We are hiring for International Chat Process Immediate Joiners are preferred (Customer support)
About the Job:
We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.
As a Customer Service Associate, You Will
Troubleshoot customers issues via Chat, remote access, and diagnostics.
Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
Have daily interactions with customers and handle all issues from end to end via call.
Go the extra mile to engage customers in solving issues and ensure satisfaction.
Quickly and effectively build rapport with customers, diagnose and resolve issues
Provide white glove service and have the ability to provide an overall excellent customer experience.
As a Customer Service Associate , You Have
A minimum of 6 Months of experience of Customer Support with international Clients
A post-secondary degree in any major Institute
Fluency in spoken English
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
A flexible schedule Must be okay to work nights
Benefits of working as a Customer Service Associate:
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Transport while working on-site Medical Insurance
PF and ESI / Health Insurance
2 way transportation both pick up & drop
Incentive plans based on performance
5 working days with 2 week offs
Preferred Skills/Abilities/Exposure:
Graduate/Post Graduate/UG is Also Fine
Should possess effective and excellent communication skills (Verbal & Written)
Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts
100% Work from Office
Work Location: Hyderabad
Note – Candidates who already gave an interview in the last 60 Days are not Eligible.
Interested Candidates Can Directly Share there updated CV on the below details:
Time and Venue :
19th September – 20th September , 11.00 AM – 3.00 PM
Building No: 2a, Maximus Towers,, Raheja Mindspace IT Park, Madhapur, Hyderabad, Andhra Pradesh, India .
