Job description :
Greetings From Intouch CX
About Intouch CX : Intouch CX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the world’s most innovative brands. About the Job We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.
We are hiring for International Chat Process Immediate Joiners are preferred (Customer support)
As a Customer Service Associate, You Will
Troubleshoot customers issues via Chat, remote access, and diagnostics.
Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
Have daily interactions with customers and handle all issues from end to end via chat.
Go the extra mile to engage customers in solving issues and ensure satisfaction.
Quickly and effectively build rapport with customers, diagnose and resolve issues
As a Customer Service Associate , You Have
A minimum of 6 Months of experience of Customer Support with international Clients
A post-secondary degree in any major Institute
Fluency in spoken English
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
A flexible schedule Must be okay to work nights
Benefits of working as a Customer Service Associate :
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Transport while working on-site Medical Insurance
PF and ESI / Health Insurance
2 way transportation both pick up & drop
Incentive plans based on performance
5 working days with 2 week offs
Preferred Skills/Abilities/Exposure :
Graduate/Post Graduate/UG is Also Fine
Typing accuracy 30 to 40Wpm
Should possess effective and excellent communication skills (Verbal & Written)
Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts
100% Work from Office
Work Location : Hyderabad Maximum Towers 2A,4th Floor, Raheja Mind S, pace, HitecCity, Hyderabad, Telangana, India
Note – Candidates who already gave an interview in the last 60 Days are not Eligible.
Interested Candidates Can Directly Share there updated CV on the below details:
HR Sanjana
9059405723 – Please text on WhatsApp.
