Genpact Mega WALK-IN Drive for Customer Service: Voice Roles (English & Hindi) on 10th September 2024 || Hyderabad
Date: 10th September 2024
Time: 11 am -1 pm
Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
Languages Known: Hindi+English
Work Location: Hyderabad
Shifts: Flexible with any shift
Responsibilities
Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Graduate (Any Discipline except Law) (Post graduates are not eligible)
Freshers are eligible (fluency in Hindi and English is mandatory)
Candidates upto 1 year exp. In Voice/Non voice process are also eligible
Preferred qualifications
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
3 copies of updates resume
3 Passport size photographs
Original Aadhar card
2 copies of Aadhar card
