Job description ;-
Key Responsibilities ,
Produce clear, concise, and accurate summaries of the conversation
Organize information in a logical and coherent manner
Write summaries that are engaging and easy to read
Basic Cultural awareness of the IN/US market to be able to identify a Users Request
Keen Listening Skills to gather relevant information
Creating a Title/Subject Line for Each Summarized Conversation
Basis the conversation between agent & Business, create, edit the Summary of the entire conversation which will be used as a message being sent to the User (accuracy and clarity is the key),
Identify relevant / irrelevant aspects which need to be added in the Summary
Proofread and edit summaries for grammar, spelling, and punctuation errors
Making sure the tasks allotted are completed within the defined SLA/TAT time.
Should be able to work independently and understand his/her performance metrics for improvement opportunities.
Skills required :
Strong Writing Skills : Should be able to write, edit a clear & concise summary that is free of grammar and spelling errors
Mandatory competency : Good Hindi & English comprehension Skills to understand various accents
Reading and Comprehension : Should be able to read and comprehend content given, and establish context with the given task.
Research skills : Ability to conduct thorough research using Google Search platform on a variety of topics related to the Users Request.
Cultural & General Awareness : Should have awareness on consumer products & consumer services such as food & beverages, restaurant, leisure activities, lifestyle entertainment domains, medical, merchandise.
Work timings : Flexible to work in rotational shifts and weekends depending on the business requirement.
General skills : Attention to detail and accuracy, proficient with computers and Google Slides, Google Docs, Google Sheets & equivalent platforms.
Qualification & Work Experience ,
Graduate Level (Bachelors Degree)
1 – 5 years of experience (with preference to experience in fields related to writing and editing, creative writing, etc.)
Time and Venue :-
26 September , 9.30 AM – 12.00 PM
Cognizant technology solutions, Plot No 24 26 Financial District, Nanakram Guda Village, Manikonda, Gachibowli, Hyderabad, Telangana 500032 .
Contact – Bhavana .
