HCLTech is hiring for Data Analyst & Senior Data Analyst role : Hyderabad Location
Time and Venue
13th July – 14th July , 11.00 AM – 4.00 PM
Avance Business Hub, An Ascendas It Park H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081
Contact – Ashish Durgapal
Work from office 5 days
Work location : Hyderabad
Rotational shifts & night Shifts
Transport facilities provided
Walk in Drive Date: 13th & 14th Jul
Contact Person: Ashish Durgapal
Roles & Responsibilities:
Monitor Key Performance Indicators (KPIs) for scaled operations using reports, performance dashboards and system generated anomaly alerts.
Analyze real-time/ near real-time performance data against business standards and identify issues/ gaps in performance.
Perform Root Cause Analysis (RCA) of anomalies detected for any underlying performance issue. Provide conclusion and report on details of driver, leading indicator and affected metrics.
Observe performance of specific systems and workflowstreams, evaluate the information collected, and provide reports on any incidents that occur.
Escalate gaps, issues identified, bugs and outages, to respective leads for business continuity response
Trigger Next Best Actions (NBAs) based on business objectives and policies
Measure, and report SLA performance for the different teams and functional areas.
Skill set required
1-5 years of customer service experience, to include answering multiple phone lines and ticket related communication in a Command Center work environment
Effective computer skills as needed for work (e.g., Data Entry, MS Office Suite and programs to include Word, Excel, and Outlook)
Ability to use multiple software applications simultaneously with demonstrated knowledge of working over internet and successfully navigating websites
Demonstrates effective, clear and professional written and oral communication and attention to detail
Experience in data analytics, visualization, and reporting.
Advance MS Excel Skills
Candidate needs to carry hardcopy of Resume, ID Proof & Smartphone.
DO NOT carry any Charger, Pendrive & Laptop.
