HCLTech Hiring for INTERNATIONAL VOICE PROCESS ( FRESHERS) FOR BANKING PROCESS on 26,27 August 2024
Location : HCL – ETA 1- Village and Panchayat, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103 .
Contact-Deepthi .
Walk-in Details :
Navalur, ETA 1 HCLTech Chennai .
Date: 26 And 27 August 2024
Timing : 12:00PM to 3:00 PM
Qualifications & Experience:
(FRESHERS 0-1 YR Experience),
Must have Banking Knowledge
Must Have International Banking Knowledge
MUST HAVE EXCELLENT COMMUNICATION TO SPEAK TO USA / UK CLIENTS
Job Description – Contact Centre Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Work Experience & Qualification criteria:
Excellent communication skills – both verbal and written – with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Fresher/ Experience in UK Inbound calling preferably in Banking domain
Job Description
Answer all inbound queries as per call flow procedure
Adherence to process to ensure high quality and customer service
Follow escalation procedures for issues uncontrollable at agent level First call resolution
Break schedule adherence
Involvement in motivational activities, implementing feedback given during monitoring sessions
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security – proprietary data of customers
Minimum Requirements:
Any Degree should be Mandatory.
Work from Office.
Flexible to work with Rotational Shifts
Work Location will be HCL Chennai.
Contact: HR Deepthi
Document to be carried:
1. Resume / CV
2. Aadhar / ID Proof.
Perks and Benefits:
MNC
Salary: Good in the Industry
Cab: 2-way Cab Available
Education
UG: Any Graduate :
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
