HCL is hiring candidates who are passionate to work in an international voice process / Semi voice process-for a renowned banking process.HCL is hiring candidates who are passionate to work in an international voice process / Semi voice process-for a renowned banking process.
Walk in Date & Walk in Time: 21st June 24 & 24th June 24 to 26th June 24
Walk in Venue:
HCL Technologies, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai,
Navallur, Taluk, Chengalpattu, Tamil Nadu 603103
Designation: Customer Support
Process: Inbound Calling. *No sales or upselling or cross selling. *
Experience: 0 to 3 Years in Voice process (with proper documents)
Shift Timing: UK Shift
Work Location: Chennai Navallur
Contact Person: Vinoth
Responsibilities:
Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needsResponding to queries regarding Client, our products, services, data and client accountsManaging multiple client queries at onceUtilizing workflow tools to manage your own workloadContributing to the achievement of team targets including service levels and quality measuresMaintain accurate records of customer communication and discussions using the appropriate internal system/sUtilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right timeSupporting or seeking support from other internal teams to ensure clients queries are answered and resolvedEnsure that good client / consumer outcomes are at the center of all operational activity and decision makingDeliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
Excellent communication skills both verbal and written Mandatory.
Candidates with following skills, relevant experience & Communications skills can apply:
Looking for Someone with International Banking Experience with Excellent Voice Process: International Banking Sector only can apply if you have experience in – (KYC /AML Experience ,Fin Crime Experience ,Card Disputes (Debit and Credit Card) Experience, Chargebacks Experience, Fraud Analyst Experience with good communication)US Shifts
Perks:
Cab facility is Available (Home pickup & drop)
5 Days working (Mon – Fri)
Immediate joiners required.!!!
Time and Venue
24 June – 26 June , 11.00 AM – 2.00 PM
HCL Technologies, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103
Contact – Vinoth / Jefferson
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Posted: 4 days ago
Openings: 5
