HCLTech Hiring for INTERNATIONAL VOICE PROCESS (FRESHERS & VOICE EXPERIENCED) FOR BANKING PROCESS on 5 Aug to 9 Aug 2024HCLTech Hiring for INTERNATIONAL VOICE PROCESS (FRESHERS & VOICE EXPERIENCED) FOR BANKING PROCESS on 5 Aug to 9 Aug 2024
Location: HCL – ETA 1- Village and Panchayat, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navalur, Taluk, Chengalpattu, Tamil Nadu 603103
Contact Nikita
Walk-in Details:
Navalur ETA 1 HCLTech Chennai
Date: 5 Aug to 9 Aug 2024
Timing: 11:00AM to 2:00 PM
Qualifications & Experience:
FRESHERS – 0-1 YR Experience
Must have Banking Knowledge
Must Have International Banking Knowledge
MUST HAVE EXCELLENT COMMUNICATION TO SPEAK TO USA / UK CLIENTS
EXPERIENCED – 2 Years to 6 Years into International Voice Process
Voice Process Experienced
Semi Voice Process Experienced
International Voice Process Experienced
Job Description –
Contact Centre – Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Work Experience & Qualification criteria:
Excellent communication skills – both verbal and written – with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Fresher/ Experience in UK Inbound calling preferably in Banking domain
Job Description
Answer all inbound queries as per call flow procedure
Adherence to process to ensure high quality and customer service
Follow escalation procedures for issues uncontrollable at agent level First call resolution
Break schedule adherence
Involvement in motivational activities, implementing feedback given during monitoring sessions
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security – proprietary data of customers
Minimum Requirements:
Any Degree should be Mandatory.
Work from Office.
Flexible to work with Rotational Shifts
Work Location will be HCL Chennai.
Contact: HR Nikita
Document to be carried:
1. Resume / CV
2. Aadhar / ID Proof
