Job description
: GoElectronix
Position: Customer Relationship Management
Industry: IT (Software Products)
Salary: 15,000 – 28,000 per month
Qualification: Minimum 12th Pass
Walking Interview Time: 11 am to 6pm
Address : Office No.1001, 10th Floor, Building- Ambience Court , Sector 19e Vashi Navi Mumbai 400703
Meet HR Sonali : 8369719001
Responsibilities:
1. Data Management:
– Ensure accurate and up-to-date customer information within the CRM database.
– Regularly clean and organize data to maintain its integrity.
– Implement data quality checks and procedures to minimize errors.
2. User Support and Training:
– Provide training sessions to new users on CRM functionality and best practices.
– Offer ongoing support to users, addressing inquiries and troubleshooting issues promptly.
– Collaborate with IT or relevant departments to resolve technical issues related to the CRM.
3. System Customization and Configuration:
– Customize CRM settings to align with business processes and requirements.
– Configure user permissions and access levels to ensure data security.
– Implement updates and enhancements to optimize CRM performance.
4. Reporting and Analysis:
– Generate regular reports on key CRM metrics such as customer acquisition, retention, and satisfaction.
– Conduct analysis to identify trends, patterns, and areas for improvement.
– Present findings to stakeholders and provide insights to support decision-making.
5. Integration and Automation:
– Integrate CRM with other systems and applications to streamline processes and improve efficiency.
– Implement automation workflows for repetitive tasks such as email communications or lead assignments.
– Monitor integrations and troubleshoot any issues to maintain seamless operations.
6. Strategy and Innovation:
– Collaborate with cross-functional teams to develop CRM strategies aligned with business goals.
– Stay updated on industry trends and emerging technologies to propose innovative solutions.
– Continuously evaluate and refine CRM processes to enhance customer experience and drive business growth.
Role: IT Support – Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Address : Office No.1001, 10th Floor, Building- Ambience Court , Sector 19e Vashi Navi Mumbai 400703 (View on map) 18th May – 27 May , 10.30 AM – 6.30 PM
