Job description :
Educational Qualification:- Graduate in any stream
Role & responsibilities :
Ownership for customer satisfaction for the transactions carried out, Responsible for order processing of various types and locations, resolving queries and customer cases over phone, email or email. forming primary layer of contact with the customer and responses may be made on phone call or on email either pre-existing email templates or customized mails to the query requirement
Understand customer service requirements and biz well
Ensure customer expectations are met thus leading to overall customer satisfaction.
Do on time and accurate order entry in the system
Carry out necessary pre validations
Maintain call and Transaction Quality as per expectations and standards
Provide solutions and accurate information to customers
Ensure customer follow-up all the time as per SLA for cases where there is dependability
Key Capabilities :-
Candidate is required to have clear speech, and good English,
Ability to communicate and understand Singapore customers language and accent
Has good working knowledge of computers and very good knowledge of Excel
Fast learner
Customer-facing and interaction skills and confidence (excellent)
Very fluent in writing and ability to understand and draft emails
Flexible in working for any shifts
Ability to handle basic data in excel
Flexible in handling other operational entries/functions[ readiness to learn]
Preferred candidate profile :-
Experience in customer facing role on call [on call plus email]
Order entry experience is a must
Must have worked for customer service before for back end processing
Must have convincing skills
Avaya phones, other application related working knowledge will be an added advantage.
Worked in SLA/ Target driven environment
The environment is typically fast-paced and high-energy, executive must be comfortable juggling a multitude of tasks at the same time.
Time and Venue :
10th September , 9.30 AM – 5.30 PM
DHL SUPPLY CHAIN INDIA PVT. LTD Lodha I-Think, 5th Floor, “B” Wing, TCS Road, Behind Viviana Mall, Off. Eastern Express Highway, Chirak Nagar, Thane West – 400607, Maharashtra, India
