HCLTech hiring – Senior Associate – Voice US Healthcare- 9th Aug 2024 11.00 to 1:00 PM
POC: Ashwin
Venue: Tower 4 HCLTech, Elcot SEZ, Sholinganallur, Chennai – 600
Key Responsibilities:
Manage day-to-day activities with the team.
Respond to clients on any process related queries and manage 1st level escalations.
Perform quality check on the A/R follows or EOB denial analysis work done by the team before it is sent to the clients.
Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLAs.
Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
Develop processes to improve productivity and quality of the team.
Mentor analysts and senior analysts. Supervise and train junior staff or new trainees and encourage good A/R follow up skills and work ethic.
Participate in the new pilots’ projects & work towards proper transition of knowledge to team.
Work with managers to resolve any personnel problems or conflicts that may arise in the team.
In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
Identify trends within the portfolio to aid collections and improve the productivity.
Skills Required:
Strong leadership and mentoring skills
Able to juggle multiple responsibilities at one time
Excellent verbal and written English language communication skills
Extremely high level of attention to detail
Punctual and time-sensitive
Target oriented and AR resolution mind set
Team player
Strong analytical background
Strong knowledge of Health care vertical in RCM space
Keen eye for process and quality improvement
Qualifications:
Graduate/Post-graduate in any stream
Willing to work night shifts as per US time zones between 6 pm to 7 am
A minimum 1 year of experience in an A/R follow-up medical billing, denials management, RCM
Must be skilled in MS Word and Excel
