Role & responsibilities •
To take chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures. •
To ensure prompt and accurate information being provided with appropriate resolution •To achieve operational targets as defined by for the process •
To maintain queue levels to agreed SLA targets levels •
To achieve and maintain a good knowledge/capability of BT systems. •When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls. •
To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams
Provide Experience in customer service in a Call Centre environment • Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multitasking skills • Good questioning and listening skills • Good empathy and customer ownership skills • Good cross-cultural awareness to be able to effectively communicate with UK customers • Good objection handling/diffusing/complaint handling skills • Good customer interaction skills with the ability to recognise the customers needs • Good self-management (Attendance/Break Management/Adherence/AHT/Wrap
Note- This is CHAT support role , people should have minimum 12 months in voice or CHAT experience with excellent communication skill (A+++). Grad and Under grads both will be eligible and minimum experience should be 12 months on paper . Shift would be rotational including night shift . People who all are not ok to do night shift request you all not to opt for it .
Preferred candidate profile Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders • Logical reasoning skill • Competence in Windows based tools (Outlook/Word/Excel/Access)
Perks and benefits –
Both Side- AC Pick and Drop Facilities irrespective of any shift timing .
CTC- 4.5 LPA including variable . Subsidiary Meal , excellent opportunity to work with UK Captive organization.
Walk in date & Timing- 2nd July 2024(Tuesday) from 9.30 am to 11.30 am .After 11.30 am entry would be restricted.
Venue- DLF Building 14, Tower C, 8th Floor, GurgaonCity, Gurgaon, GURGAON, Haryana, India
Details to carry- Updated Resume and Govt ID proof .
HR Contact- Simran Kaur
