BT captive is hiring For Trainee Customer Service – Chat Process( UK)
Time and Venue
31st May , 9.30 AM – 11.00 AM
Address- BT E services, DLF 2 , Tower B, 7th floor, New town, Kolkata- 700135.
Contact – Diptashree Mondal
Job description
**DUE TO BAD WEATHER, THIS DRIVE IS POSTPONED TO 31ST MAY ( FRIDAY)**
(Entry time : 9:30 am – 11:00 am )
Role & responsibilities Role & responsibilities Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs. • Ownership of / Accountability for Proposal development end-to-end and order management. • Responsible for workflow activities of all Requests and order enquiries to completion. • Confirm appropriate actions assigned to the service request and doing regular follow-up in case of no response
Perform Order request tool updates throughout the lifecycle of the order • Raising and tracking of purchase orders related to service requests
Order placement for Customerapproved service requests • Provide Experience in customer service in a Call Centre environment • Good cross-cultural awareness to be able to effectively communicate with UK customers • Exposure in Order management with the ability to recognise the customers needs • Good self-management (Attendance/Break Management/Adherence/AHT/Wrap) • PC literate with good system navigation skills • Good Data input skills • Good Problem solving
Preferred candidate profile – Only Freshers are eligible( No Be/ B.TECH) no experience candidates would be considered.
Candidates needs to be ok with all 5 days work from office and 24/7( Including Night shift) and rotational off and work from office
2021 to 2023 pass out graduates candidates are only eligible as its apprenticeship program
Candidates should have excellent communication skill in English, very strong interposal skill and good thought process.
Note- Its a Chat process. People who all are interested only for voice please excuse .
Job location- Kolkata, BT E serve India , DLF 2 , New Town Rajarhat, 7th Floor, Tower B
Perks and benefits – Free Both side Pick and drop facility up to 40 km ., Salary to start with 15000 as stipend.
Interview rounds- 1> Communication test 2> Ops round 3> HR Round.
Walk in date- 31st May , 2024, Timing- 9:30 am to 11:00 am ( Note after 11.00 am gate would be closed)
Place- Kolkata, BT E serve India , DLF 2 , New Town Rajarhat, 7th Floor, Tower B , West Bengal Kolkata, Candidates should carry their updated resume and Govt id proof.
Preferred candidate profile
Perks and benefits Perks and benefits – Free Both side Pick and drop facility up to 40 km ., Salary to start with 15000 as stipend.
