Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description :
Who You Are
Strong sense of ownership, accountability, and business acumen
Passion for your team’s vision/mission & the entrepreneurial drive to make things happen
Mentor the team in growing and reaching their full potential
Passion for designing modular systems using reusable components, SDKs, and robust APIs
Collaborate, socialize, and drive cross-team technical initiatives
Possess “can-do” attitude and strong work ethic. Act with empathy and humility
Must Have Skills
2+ years’ experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems
Strong proficiency in C/C++
Good understanding of contact center operations including ACD, IVR, and CRM integration
Strong knowledge in recording solutions like redbox/verint/nice/calabrio
Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems
Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS
Advanced knowledge of packet capture, dissection and protocol decoding
Experience with SSL/TLS decryption
Experience in networking – DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc
Strong coding skills with an eye for using the right algorithms and data structures
Excellent troubleshooting, analytical and decision-making skills
Disciplined approach to documentation
Ability to lead, partner, and collaborate cross functionally across an engineering organization
Bachelor’s or master’s degree in engineering, Computer Science or equivalent experience
Location preference:
India – Bangalore
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
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