(Bangalore) IntouchCX – Walkin On 28 Oct – 6th Nov – Register Now To Apply

Job description ;
Greetings from IntouchCX !

We are currently Hiring for International Non Voice Process | Customer Service Associate

Contact HR Sanjana 8147091044 \ sanjana.rai@intouchcx.com

The role of the Customer Service Associate (CSA) – Non Voice, will be responsible for:

Having daily interactions with the customer to handle issues from end to end via chat and Email
Going the extra mile to engage customers in solving issues and ensuring satisfaction
Quickly and effectively building rapport with customers while diagnosing and resolving issues
Providing white glove service and having the ability to provide an overall excellent customer experience
Managing customer expectations regarding estimated response times.

Requirements:-

An obligation to deliver exceptional customer service
Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
Ability to learn new skills and quickly absorb and interpret new information, products, and
features from the perspective of the customer
Actively listen to the customer, and show empathy and patience
Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
Ensure policies and procedures are followed on all calls
Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
Learn and retain a thorough working knowledge of all existing and new process and procedures
Achieve assigned Key Performance Indicators e.g. Chat Quality, CSAT & DSAT
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned.

Critical Skills:-

Above average verbal and written communication skills – ability to speak accurately, using proper grammar, and good enunciation
Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns
Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
Ability to operate a phone system and personal computer
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
Ability to perform basic mathematical functions
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Educational/Work Experience and Requirements

Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus
Must have at least six months customer service experience or equivalent

Benefits

An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance

To schedule your interview kindly Contact

HR Sanjana 8147091044 / sanjana.rai@intouchcx.com