Job description
#ComeAsYouAre “We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply”
About the Role:
The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Key Responsibilities:
Be the best for our customers by- Displaying complete onus to customers queries / problems
– Delivering service with requisite courtesy and accuracy
– Adhering to product and process requirements, with nil errors
– Escalating customer issues to the right internal stakeholders
– Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
Ensure process efficiency and effectiveness by- Complying to service and sales guidelines
– Achieving Call Quality targets
– Resolving customer queries at the first instance of contact, with minimum call handling time
Cross-sell / upsell set products like- Loans and mortgages
– Priority / elite accounts
Qualifications:
Optimal qualification for success on the job is:
Graduate or Post graduate (mandatory for fresher) from a recognized institution.2- 5 years experience. Able to work in shifts.
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
Proficiency in systems related to Banking transactions and services. Good communication skills in both English and local language. Excellent lead generation and conversion skill. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. High sales orientation to meet the sales targets consistently. Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
Exp Level: 2 – 5 years / 2.25-5.5 Lacs P.A. – Mumbai (All Areas)
Time and Venue
18th June – 19th June , 11.00 AM – 2.30 PM-Nirlon Knowledge Park, B-7, North Wing, 7th Floor, Pahadi Village, Off. The western highway, Cama Industries, Goregaon East2, Mumbai
Contact – Pallavi Dubey
