Job Description
WALK-IN – Payroll Specialist- CUSTOMER SUPPORT-INTERNATIONAL VOICE NIGHT SHIFT
Mandatory Qualification:
Should be a Graduate and Above
1yrs of International Voice Experience
• Preferably from Banking, Financial, Payroll and Product Support background
• Should be flexible in Multi-Model Voice process
• Immediate joiners preferred.
• Should be ready to WFO only
What is required?
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting
information about other products and services.
• Opens customer accounts by recording account information and maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customers complaint, determining the
cause of the problem, selecting and explaining the best solution to solve the problem, expediting
correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analysing customer needs.
• Prepares product or service reports by collecting and analysing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Customer service, Product knowledge, Market knowledge, Quality focus, Problem Solving,
Documentation skills, Phone skills, Listening, Resolving conflict, Analysing information and Multi-
tasking.
Good if you have !
Passionate for learning new trends and technologies in IT.
Good communication skills & ability to work as IC and also mentoring team members.
Role:Customer Success, Service & Operations – Other
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Department:Customer Success, Service & Operations
Role Category:Customer Success, Service & Operations – Other
Employment Type:Full Time, Permanent
2nd Floor & 3rd Floor, 99LH, Lanco Hills Technology Park (P) Ltd., Manikonda, Hyderabad – 500089 (view on Map) 31st May, 6.00 PM – 8.00 PM
