(Chennai) Equiniti India – Walkin On 14th Sept – Register Now To Apply

Job description :-
Customer Experience Executive :

Department : ( Operations )

Role :

Principle Customer Experience Executive is responsible for all aspects of quality checking, complaint analysis, trend analysis and continuous improvement.

Business Function :

EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Core Duties and Responsibilities :

Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.

Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
Respond to basic queries referring to senior colleagues where appropriate.
Contribute to the completion of the teams workload
Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.

Undertake duties at a similar level as required.
Ensure compliance with Equiniti procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators.
• Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.

Ensure that all work is undertaken within the quality system.
Ensure that work and ethics comply with all security arrangements both physical and information.

Performance Measures :

Timely completion of own work / contribution to team workload • Meeting targets for accuracy, quality and agreed service levels
Satisfactory resolution of queries
Adherence to procedures and regulations
Contribution to continuous improvement
Ongoing development of own knowledge and skills
Demonstrate willingness to contribute to team beyond own immediate tasks
Quality of support given to colleagues
Development of technical knowledge and skill
Contribution to target achievement and team goals
Successful delivery of task

EQ India Benefits :

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

31 days + 9 bank holidays (UK)
Comprehensive Medical & Life Assurance cover
Maternity leave of 6 months full pay, 10days paid paternity leave
Long Term Incentive Plan (LTIP) for all colleagues
Accidental & Life cover 2 times of concerned CTC ,

* Freshers are applicable *

*Immediate Joiner are required*

* Flexible to work in Night shifts *

Direct Walkin

Interested candidate can walk in to the below mentioned venue.

Equiniti India ,

Block 10, 8th floor, DLF IT Park 1/124, Shivaji Garden, Manapakkam, Mount Poonamallee Rd, Ramapuram, Chennai, Tamil Nadu 600089

Note :

*Kindly carry your government Original ID proof for security concern.

*Kindly carry your updated resume for interview procedure.

*Employ yourself before 15 mins to the schedule.

Priya Dharshini- 9677206951