Genpact Mega WALK-IN Drive for Non-Voice -Content moderation Roles (English & Hindi) on 30th August 2024 || Hyderabad
Date: 30-August-2024
Time: 11:30 AM – 2:00 PM
Venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Languages known: Hindi+English
Location: Hyderabad
Shifts: Flexible with any shift
Responsibilities :
• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline except law)
- Freshers are eligible (Candidate should be able to Read/speak/comprehend Hindi and English language)
Preferred qualifications :
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updates resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
