EXCLUSIVE WALK-IN DRIVE FOR “Semi Voice-Order Management” at BANGALORE on 27th Aug 2024
You are kindly invited for the Infosys BPM:: Walk-In Drive on 27th Aug 2024 at BANGALORE.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume ***Please use below link to apply and register your application.
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-186034
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-188029
Interview Information:
Interview Date: 27th Aug 2024
Interview Time: 09:30 Am till 12:30 Pm
Interview Venue – BANGALORE:
Bangalore JP Nagar Venue:
Infosys BPM Limited.,
#785, Ground Floor Axis Sai Jyoti,
15th Cross 100 Feet Road, Sarakki,
1st Phase.J P Nagar, Bengaluru,
Karnataka 560078
Landmark: Near Sindhoor Convention Centre
Note – No Candidate parking facility available at JP Nagar recruitment center location.
Documents to Carry:
Please carry 2 set of updated CV(Hard Copy).
Please carry Face Mask**.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Job Description:
Job Location: Bangalore
Qualification: Any Graduates (15 years Graduation)
Shifts: Night Shift
Experience: 1.5 – 4 Years
Role: Senior Process Executive/Process Specialist
Notice Period: Immediate or 7 Days
Purpose of the Role:
Processing of Transactions received from the customers, partners etc.
Handling of partners calls/chats and provide resolutions for their queries raised
Ensuring requests are handled well within the SLAs agreed and with utmost quality
Engage customer, understand their needs and translate this need to clients work requirement, and set proper expectations about delivery time
Maintain ownership and accountability of requests
Collaborate with cross-functional teams for successful customer outcomes
Required Skill Set:
Graduate / Postgraduate in Arts/Commerce
1-2 years of experience in Quote to Cash Domain
Professional Competencies:
Client Centricity and Metric Management:
Exhibits working knowledge of complaint handling procedures adequate to understand when to escalate matters and to whom. Shows basic awareness of client business and key processes to relate own area of work to client outcomes
Quality, Knowledge management:
Shows awareness and usage of Standard operating procedure and updates management Demonstrates basic understanding of Audit plans
SLAs and performance management:
Demonstrates basic understanding of data elements (Transactional level details, SLA parameters at the individual level)
Behavioral Competencies:
Customer Orientation:
Seeks to understand customer needs and builds credibility
Ability to handle difficult situations, diffuse customer conflict by showing empathy; properly positioning in enforcing business rules that must be followed and offering alternative solutions where appropriate
High impact communication:
Structure thoughts, uses simple words and is proficient in both written and oral English
Advanced proficiency level in written and verbal English for business communication
Analytical ability: Breaks down problems into its constituent parts to get a better understanding of issues. Evaluates the available solution options while solving problems
Others:
Flexible to work in any shifts. Should be flexible to work on weekends/ extended working hours during month-ends/ quarter/ year-ends
Working knowledge of any of the ERP systems (Oracle / SAP etc.)
Good to Have Skills:
Understanding of Quality concepts
Experience in handling customers directly will be an added advantage
Technical competency:
Proficient computer skills
Intermediate MS Office skills, intermediate to advanced MS Excel skills, including v-lookup, pivot tables and formulas
