Job description
Dear All, Greeting from IGT Solutions We are hiring for Voice process and looking for immediate Joiners Interested candidates can directly walk-in to our office.
Profile Summary IGT is looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service
Primary Job Responsibility:
• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and procedures
• Completes any work as assigned by Management
Education and Essential Experience:
• 6 months BPO or Travel experience
• Graduate / Undergraduate
• Excellent Written and spoken communication,
• Computer Skills ability/experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a voice environment
Interview Rounds:
HR Round
Versant Test Round / VNA Round
Operations Round
Key Enablers:
• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.
Compensation Salary up to 28 CTC
Time and Venue
10th August – 13th August , 9.30 AM – 5.30 PM
4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045
Contact – Shreya Caren ( 7975073261 )
