Roles and Responsibilities
Manage team operations, ensuring efficient use of resources and meeting performance targets.
Oversee SLA management, shrinkage reduction, attrition control, reporting, rostering, call calibration, escalations handling, quality assurance, process improvements, MS Office proficiency, transition planning & execution.
Collaborate with cross-functional teams to drive business growth through effective people management practices.
Develop strong relationships with stakeholders to ensure seamless communication and issue resolution.
Desired Candidate Profile
Qualification: Any graduation
Excellent interpersonal skills
Must be willing to work in flexible shift timings / weekend working
8-13 years of experience in BPO/call center environment. Should have over 2 years of Team Lead experience on papers
Strong understanding of operations management principles and practices.
Excellent people management skills with ability to lead high-performing teams.
Proficiency in MS Office applications (Word) for report preparation and presentation.
At least 3 years customer support experience in handling voice or non-voice projects for US based client
Time and Venue
10th August, 9.00 AM – 3.00 PM
COTIVITI INDIA PRIVATE LIMITED Plot C, Podium Floor, Binarius/Deepak Complex, Opposite Golf Course, Yerwada, Pune- 411006
Contact – Kirti Golwalkar (8600221862)
