Walk-in Interview For the role of Email in TATA Capital Ltd
Starting from 26th July 31st July 24
Job Description-
Education Qualification- Any bachelors degree
Relevant Experience- 1 to 3 Years (Should be having Excellent communication in English)
It will be Permanent on role job of TATA Capital
Age – 21-28 years
Skill Set Required-
Must have Good Communication skills – Verbal & Written
Good listening skills and strong communication abilities
Freshers with communication skills also can apply.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
Team Player, collaborative Self-motivated person
Should have a fair working knowledge of MS Office applications (MS Excel, Word, PowerPoint).
Primary Responsibilities
Arrange call backs in case the customer is busy and ensure the follow up is done on time
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Adherence to Information Security norms & quality process norms
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Gather relevant information from customers as required and update it accurately
To manage all daily tasks and duties related to the process with strict compliance to guidelines
Email Responsibilities
Deliver extraordinary customer services by responding to customer concerns through email
Process customer query/request/complaints in a timely and comprehensive manner to ensure customer satisfaction
Document each customers question or problem as well as the resulting answer or solution
Document necessary account information and offer custom solutions that benefits the customer.
Gather relevant information from customers as required and update it accurately to facilitate the resolution process
Preferred Experience- Previous experience in handling Complaints/Requests Management in NBFC/Bank
Interview Time: 11am to 4pm
Interview Mode: Face to Face
Regards,
Pushpa Koli
State HR Manager – 8657416676
