HCL is hiring for Email Support
Designation Process Associate (Graduate/post Graduate- Fresher)
Work Location- Client Site, DLF Cyber city, Gurgaon / Gurugram.
Shifts – 24* 7 ,5 days working – 2 days off – Rotational offs.
Cabs Yes Chargeable
Contact Person – Rohit/Suyash ( 9205045344)
Walk In Address-
HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022
Time– 11:00 AM to 6:00 PM
Date – 20th &21st JULY
Please carry two copies of resume.
Job description
Type of Requirement: E-Mail Support (Excellent Written & Verbal Communication is a must) .
Designation: Process Associate (Fresher)
Required Work Experience:
Good fluency of the English language, both written and spoken
driven to deliver an excellent customer experience through resolutions and adherence to response times
Skill set Required :-
*Excellent English Written Communication Skills.(MUST HAVE)
*Strong E-Mail Writing Skills with focus on Customer Service.
*Solving Customer Queries Via E-Mail.
Job Description –
As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.
You will use deductive reasoning to make sound business decisions.
You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.
You will learn and process all products offered in the logo..
Key Skills
Team oriented/team player
Situational/contextual awareness with the ability to understand the impacts of one’s work.
Excellent critical and analytical thinking abilities
High attention to detail, and high level of professionalism
Proactive, self-motivated, self-starter, minimal supervision
Excellent analytical skills and strong decision-making skills committed to resolution and compliance
Strong organizational, time and workflow management skills
