Wtw Global Delivery And Solutions WTW – Gurugram | Scheduled Interview For Pension Admin on 24th May Recruitment – Submit Resume

Job description

| Face to Face Scheduled Interview Day on 24th May at WTW – Gurugram Office |

We at WTW are conducting a Scheduled Interview Day for experience candidate in US or Canada – Pension Admin (Backend-Operations Role (Non-Voice Process)) Team.

If you are willing to pursue your career in Backend-Operations Role (Non-Voice Process) and have excellent communication skills then this is a good fit opportunity for you.

Mandatory to Know

Only Scheduled Candidates with Interview Invite will be Allowed in Office Premises.

This is not a Walk-In Drive.

US or Canada – Pension Admin (Senior Advisor/Analyst) Role:

Interview Location: 7th Floor Emaar Capital Tower-II Near Guru Drona Charya Metro Station Gurgaon, India (Only Scheduled Candidates will be Allowed)

Interview Time: Will be shared Post Shortlisting

Reference & Contact Person – Manish Singh

Job Description & Apply Link – https://eedu.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/202401323/?utm_medium=jobshare

Experience Range – Relevant 2+ years with Mandatory Pension OR Life-Insurance Domain Experience (Anyone in Pension or Life-Insurance)

Work Location – Gurugram and Mumbai

CTC Budget – Depends on your experience and Level you will get shortlist

Work Mode Hybrid (Post Training) (Hybrid Nature – Only 1 Week from Office Post Training)

Work Shift Timings Evening 6:30PM to 3:30AM

Education or Skills Required – Full Time Graduates with US OR UK OR ANZ OR Canada Pension or Life Insurance Domain Experience & Strong written and verbal communication skills

Interview Process – L1 Interview -> L2 Interview -> HR Interview

Job Summary –

Excellence

Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).

Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.

Producing daily / weekly / monthly / quarterly managerial / Executive reports on key activities wherever required

Providing support to the Horizontal / Vertical team on activities where required, including ad-hoc data analysis, automation, or general assistance on specific projects

Work with the team leads to ensure that the clients needs are met within the appropriate timelines

Deal with queries and requests by the use of standard letters and reference to procedures.

Recognise and fix potential problem and potential complaint cases and procedures.

Monitor own workflow to ensure service levels are achieved.

Manage queue, own processes & participate & additional transition activities along with prioritising and managing own workload

Accurately perform manual calculations.

Know and live the firms values.

People

Assist the wider team in more complex / project work when required.

Accountable for own development, identifying and raising any learning needs with Administration

Co-ordinator

Help grooming junior colleagues & bring them up to the speed with regards to process knowledge

Support colleagues for holiday cover and workload peaks.

Update and maintain skills matrix.

Clients

Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.

Develop knowledge of clients pension schemes.

Work with leaders & onshore/ offshore stakeholders to meet of operations deliverables

Build and maintain a good relationship with the clients.

Be a point of reference for standard automated cases.

Deal with all communications within defined quality and service standards.

Financial

Ensure timely completion of timesheets.

Ensure chargeable hours targets are met.

If you feel you are right fit for the role and available to meet us face to face on 24th May. Then, Please feel free to reach out on manish.singh2@wtwco.com and apply on https://eedu.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/202401323/?utm_medium=jobshare to schedule your interview.

Looking forward to meet you on 24th May at our Gurugram Office.

Role: Customer Advocacy

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

WTW Global Delivery and Solutions India Private Limited 7th Floor Emaar Capital Tower-II Near Guru Drona Charya Metro Station Gurgaon, India 24 May , 12.00 PM – 8.00 PM