Job description
Greeting from Infosys BPM Ltd.,
We are hiring candidates for Service Desk – Senior Technology Support. Please walk-in for interview on 29th May 2024 at Pune Location
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.
Interview details:
Interview Date: 29th May 2024
Interview Time: 10.00 AM till 1:00 PM
Interview Venue:
Infosys limited
Plot No. 1, Pune, Phase 1, Building-1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Taluka Mulish Pune, Maharashtra 411057
Please find below Job Description for your reference:
Job Location: Pune
Skill – Service Desk
Education – Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science
Experience – 1 – 2 Years
Work from office.
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customer's time
Good time management, ensuring all contacts with customers add value.
Work from Office
Documents to Carry:
Carry a printout your updated resume.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Recruitment team.
Role: IT Support – Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Infosys limited Plot No. 1, Pune, Phase 1, Building-1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Taluka Mulish Pune, Maharashtra 411057 29 May , 10.00 AM – 1.00 PM
