Job description
Role & responsibilities
Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Exceed expectations on conversation quality, timeliness of responses and overall customer experience.
Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests.
Build out customer knowledge bases to speed up and improve future replies.
Provides solutions and resolution resources for customer's problems.
Be accountable and responsible for the work you have to do.
Be proactive on sharing best practice and learning but also asking for help when needed.
Be able to perform un-biased needs assessment and design activities or projects.
Be a strong facilitator and proactively take any chance to develop your skills whenever possible.
Preferred candidate profile
Minimum 1 year of Gaming Experience with Customer Service
People with Gaming exposure and experience are preferred
Excellent English language skills
Flexibility and ability to improvise and adapt to new situations
UG/Graduates can apply.
Excellent communication skills
Should be comfortable working in 24*7 Working Environment
Graduation not required
Rotational shifts & Rotational week offs
Maximum 6 months of gap from last organization
Perks and benefits
1. Pick and Drop facilities.
2. Medicare Facility(free online consultation with Doc)
3. Variables based on performance.
Interested Candidates can come for Walk-in directly
Venue: Telus International, UG Floor, Tower 6, Candor Tech Space, Noida Sector 135, Uttar Pradesh-201304.
Date: 20th May to 24th May, 2024(Except Saturday & Sunday).
Timings: 12 to 4 PM.
Documents Required: Any one Identity Proof and a hard copy of your resume.
Role: Other
Industry Type: IT Services & Consulting
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Telus International, UG Floor, Tower 6, Candor Tech Space, Noida Sector 135, Uttar Pradesh-201304. 20th May – 24 May , 12.00 PM – 4.00 PM
