0 – 2 years
Not Disclosed
Gurugram,Haryana
Time and Venue
28 December – 29 December , 10.00 AM – 1.00 PM
Time Square Building, 3rd Floor, Sushant Lok 1, Sector 43, Gurgaon
Job description
Job Title – Patient Care Coordinator
Job Location – Gurgaon
Job Purpose – To efficiently handle Registration and Billing for patients and generate a caring and patient centric atmosphere in the Front Office.
Core Responsibilities :
To manage the Total Customer Experience Questionnaire process & follow through customer requests.
To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
To efficiently handle appointment, admission and discharge of patients.
To ensure timely invoice generation with accuracy.
To accurately share Cash/ Credit/ Corporate billing and discount information with customers & achieve high levels of customer satisfaction at each interaction.
To ensure timely registrations & timely report delivery.
To ensure timely submission of deposited cash/cheque/drafts/ credit slips to Finance.
To have complete orientation of IMS system of Hospital.
Comply with the service quality Process, environmental & occupational issues & policies of the respective area.
To have complete Awareness about Disaster Management Programme (DMP) of the hospital
To maintain and contribute to cordial inter and intra team relations.
To effectively utilize Hospital Information System and other software provided.
To be well groomed, punctual & adhere to company policies and practices.
Minimum Qualifications
Graduate/PG in Hospital Management.
Experience
0-5 years; preferably with 1 yr of service industry/ Healthcare experience
